Support & Maintenance Plan Summary

When Kudler decides to mete out the option of utilizing the SUSE Linux enterprise Server, it will be a smart choice for its flexibility, however the staff of Kudler will about likely not be qualified to function this new piece of technology. There is little need to worry though, as Novell embraces its role of providing all toldow and maintenance for all its products. As celebrated on their website, Novell.com, ?Novells world class bear organization offers customers the welt harbor experience in the industry.? (Novell, Inc., 2010) It makes little distinction from piddling tradees, like Kudler, or globe-spanning industries, they uphold their claim to provide the Linux support offerings to meet all business needs. Novell is also noted as having ? more than 25 categorys of experience, Global Support fondnesss and expansive field teams, as well as industry know awards and certifications.? (Novell, Inc., 2010) Certainly by outsourcing to the developers of the server Kudler is purchasing will the pocket out support and maintenance to be found. With a subscription to Novell?s SUSE Linux attempt support, Novell has the responsibility of providing a number of features. This includes:* Award-winning technical foul support,* first of all Look on-demand training,* Maintenance updates, service tamp releases, hardware enablement and warranter and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise,* Rights to leaven to overbold versions of the SUSE Linux Enterprise family of products,* A generous and predictable lifecycle commitment,* Opportunities to act in new beta product testing,* Protection below the Novell® Technology authorization Program, including prolonged intellectual property (IP) coverage,* confidence of compatibility with thousands of hardware and packet products Flexible, tiered pricing Access to an extensive global vane of resellers and distributors, and lastly:* Access to Novell Customer Ce nter an online interface where, from wiz lo! cation, you can review the status of all your Novell products, subscriptions and services, and obtain detailed Linux updates and support. (Novell, Inc., 2010)The price for a subscription to this detailed support can be tailored to fit the level of the business in question, with a table available on Novell?s website for perusal. (Novell, Inc.

, 2010)A year of the staple fiber support could be as low as $349.00, with trio years being $940.00. A year of priority service, knowing to receive the fastest rejoinder time possible, would be $1,499.00, and triplet years being $4,050.00. As the priority service appears to have prices which might be give away suited to larger industries, it would be recommended that Kudler gain a subscription to the monetary standard support. This standard subscription strikes a more realistic medium, with a year of support being $799.00, and deuce-ace years being $2,160.00. As the three year read has a slight reduction for the overall time compared to change for a year each time, and that the server should be compromising enough to be all-mains(prenominal) to future upgrades, it would be in Kudler?s best interests to take the three year service agreement. References:Novell, Inc. (2010). Suse linux enterprise server. Retrieved from http://www.novell.com/products/server/services_support.html If you wish to get a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay